Privacy Policy

Last updated: March 1, 2026

SnapJobAI Inc. ("SnapJobAI," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and field service management software (collectively, the "Service").

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, phone number, business name, and billing information when you create an account or subscribe.
  • Business Data: Customer records, job details, technician information, invoices, quotes, and other data you enter into the Service to manage your business.
  • Communications: Messages you send to us through support channels, email, or feedback forms.

Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, clicks, and navigation paths within the Service.
  • Device Information: Browser type, operating system, device type, screen resolution, and IP address.
  • Location Data: With your consent, GPS location from the mobile app for route optimization and technician tracking. You can disable location services in your device settings.
  • Cookies and Tracking: We use cookies and similar technologies for analytics and to improve user experience. See Section 6 for details.

2. How We Use Your Information

  • Provide, maintain, and improve the Service
  • Process transactions, send invoices, and manage your subscription
  • Power AI features including dispatching, quoting, route optimization, and follow-ups
  • Send service-related communications (job alerts, reminders)
  • Respond to your support requests and inquiries
  • Analyze usage patterns to improve features and user experience
  • Detect, prevent, and address security issues and fraud
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate the Service (payment processors, hosting providers, analytics tools, email delivery services).
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is subject to a different privacy policy.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.
  • With Your Consent: When you have given us explicit permission to share your information.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, access controls, regular security audits, and secure cloud infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).

6. Cookies and Tracking Technologies

We use cookies and similar technologies (pixels, local storage) for:

  • Essential Cookies: Required for the Service to function (authentication, security).
  • Analytics Cookies: Help us understand how you use the Service so we can improve it.
  • Marketing Cookies: Used to deliver relevant ads and measure campaign effectiveness. You can opt out via your browser settings.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@snapjobai.com. We will respond within 30 days.

8. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

SnapJobAI Inc.
Email: privacy@snapjobai.com