Match the job to your team
Add skills to technician profiles. Suggestions compare those skills with the job title and description, then consider each technician's open workload.
For scheduled visits, suggestions exclude technicians with overlapping jobs or conflicting working hours and time off. The office can review the job and choose another eligible technician.
Keep appointment commitments visible
Use the daily dispatch board to review assigned and unassigned work. Overnight visits appear on each affected day. Assignment changes check for conflicts again when saved.
Define weekly working hours and dated time off for each technician. Include travel and preparation in your planned visit times; the scheduler does not calculate a travel buffer between jobs.
Connect office planning to field work
Linked technicians can view their assigned jobs and update their status. Booking and recurring service visits appear in the same job workflow.
Plan driving order separately with a route preview. A suggested route does not change appointment times or technician assignments.
Frequently asked questions
Does SnapJobAI automatically assign every job?
Office dispatch suggestions require your review and assignment. Opt-in instant booking can assign an eligible technician when a customer books; recurring visits can use a preferred technician when available. Those are separate scheduling rules.
How are emergencies handled?
Your office creates and assigns urgent work after reviewing availability. Automatic on-call escalation, nearest-technician GPS dispatch, and guaranteed response times are not available.
Can I change an assignment?
Yes. Managers can edit the technician and schedule. Saving rejects conflicting reserved visits and respects the technician's configured availability.